Contact Types

Understanding the different types of contact information in your application and which details are shown publicly.

Last reviewed 10 August 2026

Types of Contact Information

Your application includes several different contact types, each serving a different purpose.

Application Contacts

Internal Only

Your primary contact details for Orchard72 to communicate with you about your application. These details are never shown publicly in the directory.

Email: For application updates and verification

Phone: For urgent application matters

Office Contacts

Internal Only

Contact details for each office, used by our team when we need to reach that location. Your directory listing shows the office name, address and the jurisdictions it serves, but not its email address or phone number: clients get in touch through the contact buttons on your profile instead.

Office Email: Required for each office

Office Phone: Optional contact number

Contact Persons

Shown Only to Clients Who Engage You

Named individuals at each office for specific purposes. Contact persons are optional and are added once your offices exist, from the manage view of your profile rather than during the application. They are available to individual and organisation profiles alike, though they are most useful to larger firms.

Primary Contact: Main point of contact

Compliance Contact: For regulatory matters

Billing Contact: For invoices and payments

Public vs Internal

It’s important to understand which contact details are visible to the public and which are kept private.

Public (Shown in Directory)

No contact details of any kind are published on your directory listing. What visitors see is your office name, address, office type and the jurisdictions it serves, alongside your regulatory information.

Prospective clients reach you through the contact buttons on your profile, so enquiries come to you through the platform rather than by an address scraped from a page.

Internal and gated

Application contacts and office contacts are only visible to Orchard72 staff, for administrative purposes such as application processing, compliance matters, and billing.

Your personal email and phone number are released to a client once they engage your services, as are the names of your contact persons.

Best Practices

For Office Contacts

Use a professional email address (ideally your firm’s domain)
Ensure the phone number is answered during business hours
Consider using a general enquiries address rather than personal email
Keep these details up to date

For Application Contacts (Internal)

Use an email you check regularly for important updates
Provide a phone number where we can reach you quickly if needed
This can be different from your office contacts

For Contact Persons

Assign appropriate staff members for each role
The compliance contact should understand regulatory requirements
The billing contact should have authority over payments

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