Attending Your Consultation

1. When your professional starts the consultation, we email you a “Your Meeting Has Started” message. Select the secure join link in that email
2. The consultation opens in your web browser, with no account or app download needed
3. Alternatively, sign in and open the appointment from your appointments page to join from there
4. Allow access to your camera and microphone when your browser asks
5. Enter your name if prompted, then wait for your professional to admit you

• Use a device with a working camera and microphone, and a stable internet connection
• Find a quiet, private space where you can talk comfortably
• Have any documents or questions you want to discuss ready to hand
• Join a couple of minutes early so you can check your camera and sound

You and your professional will see and hear each other in the browser. You can talk as you would in person, share your screen if asked, and use the on-screen controls to mute your microphone or turn your camera on and off at any time.

• Your professional may ask for your consent before recording the consultation
• You can leave and re-join using the same link if your connection drops
• When the consultation ends, simply close the window

• Refresh the page, or close the tab and open the join link again
• Check your internet connection and try moving closer to your router
• Try a different browser or device if the problem continues
• If you still cannot join, contact your professional using the details in your booking email