Managing Your Booking
View, reschedule, or cancel your appointment using the management link from your confirmation email.
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Accessing Your Booking
Find and open your booking management page.
- Find the confirmation email you received when you booked
- Click the "View or Manage Your Booking" button in the email
- Your booking details will be displayed on the management page
Link Expiry
The management link stops working on the date given in your confirmation email. If your link has expired, please contact the professional directly.
Rescheduling
Change the date or time of your appointment.
How to Reschedule
- Open your booking management page using the link in your email
- Click the "Reschedule" button, which works while the appointment is still upcoming (scheduled, confirmed or awaiting the professional’s approval)
- Select a new date and time from the available slots
- Click "Confirm New Time" to save the change
You will receive a confirmation email with your updated appointment details. The professional will also be notified of the change.
Cancelling
Cancel your appointment if you can no longer attend.
How to Cancel
- Open your booking management page using the link in your email
- Click the "Cancel booking" button
- Optionally tell the professional why you are cancelling
- Confirm the cancellation in the dialog that appears
Once cancelled, your appointment cannot be reinstated. You will need to make a new booking if you change your mind.
Your Data
How your booking information is handled.
- Your contact details and any answers you gave are kept for the retention period shown on your booking management page, counted from when the appointment is finished, cancelled, missed or rescheduled
- After that they are deleted automatically. The appointment itself stays on the professional’s record without your contact details or booking answers
- You can delete them sooner yourself: open your booking management page and use "Delete my data"
- Your data is used only for managing the appointment and related communications
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