Gift Codes Guide
Learn how to purchase, assign and share gift codes for Orchard72 add-ons.
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How Gift Codes Work
Gift codes are one-time-use codes that unlock a specific add-on or feature. You buy a batch without naming anyone, then decide later who each code goes to.
What You Need to Know
- Purchase codes in batches of 2 to 100
- Each code is unique and single-use
- You can send a code to a named recipient from your dashboard, or pass it on yourself by email, messaging or a printed card
- Recipients redeem codes to unlock the add-on
- Codes do not expire, and support can help with a refund for a code nobody has redeemed
Purchasing Gift Codes
- Go to the Team Licences page in your accountThe Gift Codes section sits there, and is available whether or not you have bought any team licences.
- Choose "Buy Gift Codes" and pick the add-onPick the feature you want to gift, for example document storage or AI-generated will updates.
- Choose your batch quantityEnter how many gift codes you want, between 2 and 100. Larger batches attract a volume discount, which is previewed before you pay.
- Complete secure checkoutEnter your payment details and complete the secure checkout process. A gift batch is a one-off payment, not a subscription.
- Your codes are generated once payment clearsYour gift codes appear in the Gift Codes section of the same page, where you can copy them or send each one to a named recipient.
Sharing Codes
You have two ways to get a code to someone. Enter their email address next to the code in your dashboard and we will send it to them for you, or copy the code and distribute it yourself: by email, printed on cards, in company newsletters, or any other method.
Codes are linked to your account
Redeeming a Gift Code
- Sign in to your Orchard72 account (or create one)If you don’t have an account yet, you’ll need to create one to redeem the code.
- Navigate to the redemption pageGo to Account → Subscription → Add-ons and find the "Redeem Gift" section.
- Enter the gift codeType or paste the gift code you received into the input field.
- The add-on is applied to your account instantlyOnce redeemed, the feature is immediately unlocked and ready to use.
Frequently Asked Questions
Can I get a refund for unused codes?
Unused codes can be refunded in accordance with our refund policy. Contact support for assistance.
Do codes expire?
No. A code stays usable for as long as it goes unredeemed, and we do not cancel its value after a period of time. If you would rather have the money back for a code nobody has redeemed, contact support. Once a code has been redeemed the add-on stays on the recipient's account as normal.
Can a code be used more than once?
No. Each code is single-use and becomes inactive after redemption.
Can I see who redeemed my codes?
Not by account. Your dashboard lists each code with the recipient email you entered and whether it has been redeemed, and we email you when a code is redeemed, naming that recipient email if you entered one. If you passed a code on yourself, you will see that it was used but not by whom. You never see anything about the recipient's will, documents or estate details.
Can I redeem a code I bought myself?
No. Codes from your own batch cannot be redeemed on your own account. Buy the add-on directly instead.
Can’t find what you’re looking for?
Our support team is here to help. Contact us and we’ll get back to you as soon as possible.
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